Job Title: Senior Customer Success Manager

About the Hiring Company

Our client combines a science-based assessment background with the best talent to innovate the way the recruiting industry leverages modern pre-employment screening. They expertly combine I-O psychology, machine learning, and artificial intelligence to ensure applicants find their best jobs. They provide the most trusted, scientifically validated assessments for sophisticated HR teams looking to identify top applicants and accurately predict on-the-job performance potential.

About the Role:

Our client is on the lookout for a dynamic and commercially oriented Strategic Customer Success Manager (CSM) with deep expertise in the HR technology space. They are on a mission to revolutionize the talent solutions space with their leading products. This pivotal role is not just about maintaining client relationships—it’s about driving revenue

Responsibilities

· Cultivate strong client relationships through strategic conversations that align clients' solutions with the client's business objectives.

· Conduct strategic business reviews to assess and ensure the value realization of our products and develop tailored action plans to address any issues.

· Utilize customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success.

· Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations. Introduce new products and features to customers, ensuring they are fully informed of the value and benefits.

· Create feedback loops between customers and product teams to identify and remove barriers to customer adoption.

Qualifications

· 5+ years of experience in SaaS Customer Success, with a focus on HR technology solutions (Recruiting, HCM, LMS, etc.), with demonstrated expertise in securing renewals and driving expansion.

· Proven track record of managing a large portfolio of accounts and achieving revenue growth through expansion.

· Excellent communication and negotiation skills, with the ability to simplify complex situations and build lasting relationships.

· Strong analytical skills and ability to use data to drive decision-making and strategy.

Benefits

• Competitive salary with a generous commission structure.
• Comprehensive benefits package, including health, dental, and vision.
• Opportunities for growth within the company.

About Us

At Peak Sales Recruiting, we specialize in connecting top B2B sales talent with businesses across North America. As a leading sales recruiting firm, we pride ourselves on understanding the unique needs of our clients and candidates. We would love to work with you to help you find your next exciting career opportunity and ensure the right match between your skills and the perfect role.

How to Apply

Ready to take your career to the next level? Submit your resume. Apply now!

We look forward to hearing from you!

Job Code: 20717