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7 Signs Your Sales Candidate is Going to Rock on Your Team!

A surprisingly high number of sales people aren’t well prepared when they attend job interviews, perhaps because they don’t do it that often, but when you see one who makes a great presentation, it should give you some insight into how they will prepare for customer meetings. While this is not always the case – there is an old saying that the best sales job occurs when a sales person is interviewing for a job – there are several indicators that tell you how seriously a sales candidate takes their performance and career.

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1. They Have Done Their Homework – First, if the person has researched your company, articles and exec backgrounds so they speak knowledgeably and make relevant references, you can ensure they not only really want the job, but may use the same techniques to get sales through the door once they’re employed with you.

2. Thorough – If he or she is able to demonstrate their qualifications against your job description line by line, this shows you how thorough the candidate is. You can be assured they’ll leave no stone unturned when pursuing a client.

3. Adding Value – In the interview, if your candidate makes suggestions about how you can succeed in relevant territories and target markets, and any changes you can make to improve things, you can see that this candidate knows how to put his or her work experience to use for a company. The candidate will likely be consistent in pitching new ideas and improving the workforce morale from the rep side.

4. Clarity of Purpose  – If he or she is clear about their own wants and career plan and expectations of an employer they would choose to serve, then you know you’re working with a candidate who will be forthcoming about problems and will work with you to create a positive environment for the team.

5. Qualifying the Opportunity –  Is your candidate organized?  Do they present themselves and their relevant sales accomplishments clearly and compellingly, and ask qualifying questions to see if this is the kind of place they want to work? It’s a good sign that this isn’t someone who is looking for just any job – they are a long-term worker looking for a long term situation.
6. Positive Energy – Does the candidate show energy, intelligence, and enthusiasm? If so, you can bet he or she will bring that energy into sales calls.

7. Follow-Up and Follow Through – Do they follow up with emails to thank you for your time? Are they proactive with relevant references? If so, you can expect the same behavior with potential sales.

It’s often difficult to find sales reps who can become long-term members of your team. By gauging attitude, professionalism, and other factors during the interview process, you can make sure that a good interview turns into a great working relationship for both you and your potential employee. A sales team is only as good as its weakest link, so weeding out potential weak links before even hiring them is the best possible way to keep your team performing at top levels.

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Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

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Signs You May be Creating a Toxic Sales Environment

ToxicConsistently delivering sales targets is the primary mission of any Sales Manager and if you are like the best, you work hard to build a high performance culture, while keeping morale high.

There are times however, when, the drive to succeed unwittingly backfires and create an unproductive environment for sales. If you see your sales reps showing signs of frustration, or falling morale, some of these management tactics may be to blame.

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Fostering Unhealthy Competition

In many cases, competition is good. Allowing sales regions to overlap may seem like a great way to get sales reps engaged in some healthy competition, but, it can also make your company look disorganized.

If your sales reps are calling and pitching to the same businesses, bitterly fighting with one another to close the same leads, you’re going to see your employees’ morale drop within the time frame of a week or less. I have experienced this first hand with multiple reps calling from one company and I can tell you – It is annoying.

It seems like common sense, but it is worth stating the obvious. Assign reps to exclusive territories and then encourage them to compete based on results and quality of business rather than allowing them to fight over the same accounts.

Setting Impossible Goals

Your job as a sales manager is to make impossible goals seem possible and motivate the team to achieve the goals, however, making drastic changes like upping call quota by a large amount overnight or forcing sales reps to work too far outside their comfort zone, could cause resentment which compromises your mission.

Make sure that any changes you think might work, will actually work. People usually don’t take well to major changes. Talk to your reps. Take into account your manpower, your sales reps’ current workload, and overall morale. Implement any big changes slowly, if possible.

Giving Your Top Reps all the Good Leads

This may make sense in principal – your top reps continually prove themselves to be reliable, and their commission checks show it. Unfortunately, you could be preventing some of your middle-level reps from jumping up to the next level. You may also be putting yourself in a situation where you are overly dependent on a small number of high performing reps that may or may not always be with you.

Take time to work on the strengths and weaknesses of your individual reps. Let them pitch in their best areas, and work to help them get to the top. If they’re hungry for it, your assistance will make it happen. Carefully think about who your star players are, and work to cultivate a fully trained, star player team that has a use for even the weakest links.

Attitude is often everything when it comes to playing a management role in any business. As a sales manager, you want to make sure your employees don’t hate coming to work – or working for you – by creative an awesome working environment, where you give them every opportunity to succeed and they are motivated to do so.

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Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.

Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

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Efficiency vs. Effectiveness – Forget the Difference and Fail

drillNo one would argue that work for work’s sake is a cancer that must be avoided at all cases, but in practice are we conscious of the different between  being busy, and getting the right things done?

Many sales managers get tangled up in “busy work”, particularly if they’re receiving pressure from above to get make their reps do more. “Looking busy” and “doing busy work” are not the goals of any productive sales team. We can spend countless hours preparing for calls, researching customers, and holding meanings, but this means nothing if our numbers aren’t coming in and our sales aren’t closed to meet the required target.

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Being efficient means doing the least amount of work to get something done. Being effective means working on the right thing and getting it done in the right timeframe. Your reps must be both.  A commission comp plan seems like it would be enough to ensure your reps are motivated to be efficient and effective, but this is not often the case. We live in a world where most people are paid by the hour and have no incentive to get things done on time or done at all, and the influence this has on reps is easy to underestimate. When prospects say they “will get to things when they get to things”, your reps need to consciously maintain momentum rather than passively accept a potential stalled deal.

Clear targets and a simple comp plan will help keep your reps focused on a goal and increase likelihood that they will work towards the right goals, but you may need to help them be efficient, particularly if they are less experienced and haven’t yet developed exceptional work habits.

Your number one tool to help them be more efficient is coaching. If your reps are not using their time efficiently, you should be able to roll up your sleeves and coach them on the right actions. Dissect their day and help them analyse what work is not essential so they have more time to focus on what is. Work with them to develop great work habits. The payoff in results will be huge.

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Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.

Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

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Whyhire.Me Blog Interview

Eliot Burdett, CEO of Peak Sales Recruiting, sits down with Whyhire.me for an inclusive interview on how having a diverse web presence impacts sales recruiting.

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Connect:

Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.

Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

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Sales Management Advice – Managing Under Stress

Managing Under Stress

As a Sales Manager, you’re constantly faced with the challenges of leading a team while answering to your management, keeping fresh ideas circulating through your team, and playing to the strengths of your salesforce. You get pulled in 100 different directions. It is part of the territory so here are some techniques you can employ to help you rise above the noise and drive great sales results.

Be Willing to Change

Some sales managers are so bogged down in day to day priorities that they forget how to make true, extraordinary changes happen in their own leadership and management styles.

Make sure to spend time each day reviewing your leadership style and success. Be open and be willing to make the changes necessary to represent yourself as a true leader to your team. In many cases, you’ll be surprised at how much your team and organization  are willing to change with you.

Look Around

Do you know what your competitors are doing? Are you at the top of your game – not just copying fresh, new ideas you see out there, but inventing them?

The only way you can stay ahead of the curve is to do your research. This is about more than taking a look at blogs and current methodology of selling. Listen to your sales staff, and objectively evaluate what is and isn’t working with your current team. Sometimes even small changes to process and tactics can pay huge dividends.

Manage Dynamic Work Practices

If you’re willing to change, you’re willing to never stop changing. Once you resolve to yourself that you’re going to keep pushing the limits, trying new things, and preparing to excel, you can’t ever stop that process or you’ll lose momentum.

Being a dynamic, motivated leader is a huge part of being the kind of manager that your sales team respects and wants to follow. It isn’t necessarily about bending and breaking the rules – it’s about introducing new rules and strategies that ensure the results of the sale efforts are higher than ever before.

Be Willing to Listen

If your sales reps have great ideas, don’t squash them or take credit for them. Make your sales team an idea box. Your sales reps do work for you, and you can’t let them forget that – but you can allow them to take part in meaningful dialogue that will help you propel your sales team to record-breaking numbers.

If the chaos around you is getting in the way of performance, use the chaos to your advantage. Do this and you will be breaking sales records.

Image by: Nicolai Berntsen

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Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.

Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

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Sales Managers- Is It Time for a Raise?

If you are a sales manager who has pushed your team to peak performance over the last few years at your company, you have accomplished an impressive feat, given these economic conditions. You might think you deserve a raise for your performance and you likely do, but since so many good people are still out of a job, and things have been slow for many companies over the past few years, you might still feel the timing is just not right.

In many cases, you should be a little cautious.

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Even if you’ve had a great review and your team is killing it this year, there are plenty of factors to consider before asking that you or your team receive an increase in salary from management. Here are some things to consider.

If Yearly Increases are Cut, So are Performance Based Raises.

If your company typically gives out an annual increase to employees, but you’ve seen that cut back over the past few years, your company is likely reducing overhead just to be able to stay in the game. Meaning, if you ask for a salary increase, you may not be likely to receive good news.

In this case, patience is a virtue. Continue to demonstrate your importance to the company over time, work to make the company money and prove your worth, and a salary increase won’t be too much to ask when things are better financially.

Performance Based Raises Can Demoralize Other Team Members.
If you are promised a huge salary increase based on good performance, other team members at your level are likely to catch wind of it. When that happens, it demoralizes other employees in your company and could potentially cause problems between you and other staff members. Executives tend to avoid making decisions that will cause these kinds of results.

One way to handle this is to explain to executives what you have to offer the company, and how rewarding you now will benefit your company in the long run.

Your Bosses Want to Know They’ll Get Their Money’s Worth.

The value of a dollar expands when times are tough. If your bosses need to know that you are going to bring more value to the company if they pay you more money, tell them that – and how you plan to do it.

And when they ask if you won’t bring that value without a raise? Tell them you’ll certainly continue to add value to the company, but that you hope you’ll be considered in the future.

If you’re ready for a raise, and you think a financial incentive will help you manage your team more efficiently and bring in more sales, you don’t have to be concerned about mentioning it to management – but definitely be ready to let them know what’s in it for them, and how it will change your role in the future.

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Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.

Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

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SaaS Sales are Often Deceivingly Complex – Adjust Your Hiring and Comp Strategy Accordingly

The software as a service (SaaS) model continues to be popular in the tech sector, but many of the companies that adopt this model struggle to get their sales function working properly.  On the surface, the differences between the traditional software model and SaaS appear to be small, so why does is it so hard to get the sales approach right? Because from a sales perspective selling SaaS is fundamentally different than selling traditional licensed software.

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There are three things that make selling SaaS different from selling traditional software.

1. Complex vs. Simple Sales – It is intuitive to assume that the relatively low monthly subscription prices on a SaaS offering, mean the sales function can be staffed by junior reps, but this is not always the case, especially with enterprise software where there might be 100’s of users. Software that might have a $49 per seat monthly subscription across 200 seats will not be viewed as a $10,000 sale, but an infinite commitment and will require senior level buy-in, which in turn lengthens the sales cycle and implies the need for a more senior rep. Furthermore, the SaaS purchase hits company budgets differently than traditional software purchases and for many companies it looks like a very large operational purchase rather than a modest capital expenditure so even beyond price, the buying and justification process is different than what many reps are used to.

2. Hunting vs. Farming – once a new account is closed, the company begins to generate ongoing revenues from the account, but there is not much for the rep to do other than periodically check in. Traditional software reps who are used to closing an account and then working the account for upgrades and renewals are often surprised to find that to be successful in SaaS sales means to be hunting for new accounts 100% of the time (which in turn often requires a different skill set).

3. Commissions and Sales Costs – given the sales effort curve mentioned above, a company cannot afford to incent its sales reps to do anything other than find and close new accounts. Consequently commissions on a SaaS sale trail off considerably after the first year. Conversely,  the high incentive paid to the rep for closing the account throws off the cost of sales in the first year which is tough for many companies to manage.

Many of our clients have achieved success in building sales machines for their software as a service offerings. Here are some of the most common approaches to SaaS sales success:

1. Define Ideal Candidate for the Sales Role Regardless of Compensation –  It may seem counter intuitive to pay someone $150k or more per year to sell a product with a $49 per seat price, but unless you selling “onesies” and “twosies”  you are after large enterprise deals, and you will need to hire someone who can close large sales. Plus they will need to be able to engineer large multi-year operational purchases. This is not typically the domain of a junior rep. Every business is different so don’t make assumptions about what you need but analyze how your sales is different from a traditional software purchase.

2. Build the Team for Complex Sale – Following the example above, remember that your rep is not selling a $49 product even though that is the seat price per month. If you want your rep closing large deals, they should be supported by a team that enables them to focus their time on high level selling activities and closing deals rather than preparing call lists, qualifying leads or doing demos. Best in class SaaS companies often have one, and in some cases, two dedicated  inside sales reps finding and developing leads for the senior rep.

3. Create Incentives for the Reps to Always be Hunting – Best in class SaaS companies don’t stand still. Growth is the key to success, so in spite of how it looks on the books, these companies figure out how to compensate their reps to bring in new accounts. Comp plans need to compensation reps for SaaS contracts over a limited number of years and tail off after the first year. On the other hand there should be bonuses and higher commissions paid for bringing on new clients.

There are many more nuances and we will continue to write about this topic. If you have any specific questions, feel free to leave the in the comments below.

To your success!

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Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.

Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

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No Fear of Rejection = Less Rejection and More Success

Most people don’t like to hear other people say “no,” but in sales it happens all the time. Does the ability to handle rejection have a direct relationship to sales performance? Absolutely! Insensitivity to rejection is one of the most critical attributes of highly successful sales reps.

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Dave Kurlan, a leading authority on sales force development and author of Baseline Selling, suggests that the top 5% of sales performers are not affected by rejection. Kurlan also lists resistance as the number one obstacle most sales pros can’t overcome, explaining why the bottom two-thirds of that same resource pool have difficulty being rejected by customers.

In fact, most industry analysts would agree, identifying fear of rejection as the primary reason most people don’t enjoy sales. Learning to love “no” goes against human nature, and the process of shielding your emotions and separating yourself from the item for sale can cause sleepless nights and physical stress. Soon, selling becomes more chore than passion. The resistance leads to bad habits that can end a sales career before it begins.

Many hiring managers consider a sales professional’s ability to overcome resistance and demonstrate value to potential customers is an innate ability that can’t be taught. You either have it or you don’t.

The reality is that there is probably a middle ground, where, over time, someone can become better at dealing with rejection and not take it personally.

A smart recruiter understands that the value of thick skin and will work to test a candidate’s sensitivity to rejection by carefully pushing them during the interview process. Comments such as, “It seems as if you are not the right fit for the role,” or, “I don’t think this is going to work out,” will elicit a fight from candidates who succeed by persevering. Weaker candidates will accept the potential rejection and allow the interview process to end, which effectively disqualifies them.

Next time, we’ll discuss strategies to overcome rejection and how to manage the impact on your sales force. As always, we welcome your comments on how you test candidate’s fear of rejection or how you thicken the skin of your existing reps.

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How to Handle Counter Offers — and Win Top Talent
Elevate Your Sales Hiring Through Psychometric Assessments

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Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

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To Outsource or Not to Outsource?

One of our readers asked us whether they should hire a junior sales person or a telesales company.

On paper, outsourcing the sales function looks quite attractive. Risk and costs are assigned to a third party that specializes in sales and management overhead is decreased. In practice things are a bit different and here is our take. To continue reading this post, click here ..>>

First a comment on telesales organizations based on my own experiences in employing them. They are typically staffed by junior, entry level sales people and there is typically a lot of turnover in those organizations as the staff often see the call center job as a stepping stone to a sales career elsewhere. The calls are typically scripted to compensate for minimal sales and product experience and this is often obvious to the customer. While this doesn’t sound like a great advert for outsourcing the sales function, the model does make sense in the following instances:

  • there is a simple, one call close
  • there are no ongoing relationships with the customer and sales team turnover would not be noticed
  • the vendor doesn’t need to be involved in the sales process (handoffs on some sales can **sometimes** be uncomfortable for the customer)
  • the product and offering is mature and the company does not need extensive customer feedback
  • domain knowledge is not critical (ie the buyer is not sophisticated)
  • hiring trained sales people is cost prohibitive
  • sufficient sales and sales management competancy does not exist within the company (although I would suggest that sales is a core skill that needs to exist in any company that wants to be successful)
  • the company needs to focus all of its energies and resources on the product development and delivery

 If you are considering outsourced sales, we know of very reputable and dependable firms that you may wish to consider. Feel free to contact us to discuss your needs and obtain referrals to outsourced sales firms that suit your objectives.

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Connect:

Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.

Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

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Sales Recruiting 2.0 Book Preview

In case you missed the presentation yesterday, here is a recording in which we share some of the concepts in our upcoming book Sales Recruiting 2.0 – How to Find Top Performing Sales People, Fast:

Click here to purchase Sales Recruiting 2.0 – How to Find Top Performing Sales People, Fast from Peak Sales® Recruiting.

 

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Connect:

Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.

Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

Connect: